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Customized Care, Unmatched Excellence

At Ice Speak Social, our culture is as unique as the bespoke solutions we provide. We believe that exceptional service starts with an exceptional team. Here’s what makes our workplace special:

Our Values:

We’re Salient, a creative agency located in the heart of New York city. We pride ourselves on developing unique and professional solutions with a wide variety of mediums. Take a look around and don’t be shy.

Customer-Centricity:
Every call, every email, every interaction is focused on delivering outstanding service. We put our clients first, ensuring their needs are met with precision and care.
Collaboration
Teamwork makes the dream work! We foster a supportive environment where collaboration is key. Every voice is heard, and every contribution is valued.
Innovation
We embrace cutting-edge technology and creative thinking to stay ahead in the call centre industry. Our team is encouraged to bring new ideas to the table and challenge the status quo.
Integrity
We operate with honesty and transparency in everything we do. Trust is the foundation of our relationships with clients and colleagues alike.

95

Customer Satisfaction Rate

90

First Call Resolution

85

Client Retention Rate

Life at Ice Speak Social:

Work Hard, Play Hard:

Our team is dedicated to delivering top-notch service, but we also know how to have a good time. Whether it’s celebrating a project milestone or participating in our annual talent show, we believe in balancing hard work with fun.

Continuous Learning

We invest in our team’s growth. From workshops to certifications, we encourage ongoing professional development. Our in-house “Knowledge Hub” is a space where employees can learn and share new skills.

Community Engagement

Giving back is a big part of who we are. We organize regular community service events and support local charities. Making a positive impact extends beyond our call centre walls.

Diversity and Inclusion:

We celebrate diversity in all forms. Our inclusive environment ensures that everyone feels welcome and valued, fostering a rich tapestry of perspectives that drive our success.

“

Ice Speak Social has been a game-changer for our business. Their bespoke call centre solutions are tailored perfectly to our needs, and the level of service is unmatched. Every interaction is handled with professionalism and care. We've seen a significant improvement in our customer satisfaction since partnering with them. Highly recommend!"

Jamie BrooksExceptional Service and Custom Solutions!
“

Our experience with Ice Speak Social has been fantastic. Their team is not only highly skilled but also incredibly friendly and easy to work with. They handle our customer calls with precision and a personal touch that makes all the difference. We've received numerous compliments from our customers about the quality of service. Ice Speak Social truly stands out!"

Sandra CrawfordProfessional, Reliable, and Friendly!
“

We were impressed by how seamlessly Ice Speak Social integrated with our existing operations. Their attention to detail and commitment to understanding our unique needs set them apart from other call centres. The results speak for themselves – our call response times have improved dramatically, and customer feedback has been overwhelmingly positive. We're thrilled with the partnership!

Michael GrahamSeamless Integration and Outstanding Results!
“

Ice Speak Social has revolutionized the way we manage customer interactions. Their innovative approach and use of cutting-edge technology have streamlined our processes and enhanced our customer service. The team is responsive, proactive, and genuinely cares about our success. We've achieved remarkable results thanks to their expertise. Ice Speak Social is the best in the business!

Rachel ReidInnovative and Customer-Centric Approach!